Shipping Policy

Effective Date: March 7, 2025

At Seekali, we strive to provide fast, reliable, and secure shipping for all of our customers. This Shipping Policy outlines the terms and conditions related to the shipping of your orders, including delivery options, fees, and estimated delivery times.

1. Shipping Locations:
Seekali ships to both domestic (within the United States) and international addresses. Please note that some international locations may have specific shipping restrictions or delays based on local laws and regulations.

2. Shipping Methods and Fees:

  • We offer various shipping methods depending on your location, including standard, expedited, and express shipping options.
  • Shipping fees will be calculated at checkout based on the selected shipping method and the delivery destination.
  • Free shipping may be available for certain promotions, which will be displayed during checkout.

3. Processing Time:

  • Orders are processed and shipped within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive a shipping confirmation email once your order has been dispatched, along with tracking information.

4. Delivery Time:

  • Domestic (United States) Shipping: Delivery times typically range from 3-7 business days depending on the shipping method and location.
  • International Shipping: Delivery times vary by country, typically ranging from 7-21 business days, depending on the destination and chosen shipping method.
  • Please note that delivery times are estimates and may be subject to delays due to customs, weather conditions, or third-party carriers.

5. Tracking Your Order:
Once your order has been shipped, you will receive a tracking number in your shipping confirmation email. You can use this tracking number to monitor the status of your shipment.

6. Shipping Restrictions:

  • Some products may have shipping restrictions based on size, weight, or international regulations. If this applies to your order, you will be notified during checkout.
  • Seekali is not responsible for any customs duties, taxes, or import fees associated with international shipments. These additional fees are the responsibility of the customer.

7. Address Accuracy:
It is important that you provide accurate shipping information during checkout. Seekali is not responsible for delays or misdeliveries caused by incorrect or incomplete addresses. If there is an issue with your address, please contact our customer service team at info@seekali.xyz as soon as possible.

8. Lost or Damaged Packages:

  • Seekali is not responsible for packages that are lost or damaged once they have been handed over to the carrier. However, we will work with you and the carrier to resolve any issues.
  • If your package is lost or damaged, please contact us within 7 days of receiving your tracking number, and we will assist you in filing a claim with the carrier.

9. Returns and Exchanges:
Please refer to our Return and Refund Policy for information on how to return or exchange items that are damaged, defective, or not as expected.

10. Contact Us:
If you have any questions about our shipping policy or need assistance with your order, please feel free to reach out to us at info@seekali.xyz or call 516-647-4261.

Thank you for choosing Seekali! We appreciate your business and are committed to providing you with an excellent shopping experience.