Refund and Return Policy

Effective Date: March 7, 2025

At Seekali, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and return process. Please read our policy carefully for detailed instructions.

1. Returns and Exchanges:

• We accept returns and exchanges within 30 days from the date of purchase.
• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
• Please contact our customer service team at info@seekali.xyz before returning your item to obtain a return authorization.

2. How to Return an Item:

• To initiate a return, email our customer support team at info@seekali.xyz with your order number and reason for return.
• We will provide you with a return authorization number and instructions on how to return your item.
• Return shipping costs are the responsibility of the customer unless the item was defective or the wrong product was sent.

3. Refund Process:

• Once we receive the returned item and inspect its condition, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• Please note that it may take 5-7 business days for the refund to appear on your account after it is processed.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at info@seekali.xyz or 516-647-4261 within 7 days of receiving the product.
• We will arrange for a replacement or issue a full refund, including any return shipping costs if the product is defective.

5. Non-Refundable Items:

• Some items, such as gift cards or products marked as final sale, are not eligible for return or refund.
• Customized or personalized items are also non-refundable.

6. Exchange Policy:

• If you wish to exchange an item for a different size, color, or model, you can return the original item within the 30-day return window and place a new order for the desired item.
• Exchange shipping costs are the responsibility of the customer, unless the item is defective or an error occurred on our part.

7. How to Contact Us:

• For any questions about our refund and return policy or to initiate a return, please contact us at info@seekali.xyz or call us at 516-647-4261.

Thank you for shopping with Seekali. We are committed to providing you with a hassle-free experience and high-quality timepieces.